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Center Assistant

Center Assistant

JOB TITLE: Center Assistant      

DIVISION: Learning Center

REPORTS TO: Center Director


GENERAL SUMMARY

The Center Assistant is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks.  The Center Assistant provides a positive first impression for potential and existing customers,  fields calls from customers, schedules appointments, and coordinates community and school marketing events.


ESSENTIAL JOB FUNCTIONS

  • Leads day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks
  • Greets and assists students, parents, and potential customers according to Sylvan standards
  • Fields inquiry calls from potential customers; Fields calls from current families
  • Schedules assessments, tours and Welcome Conferences according to Sylvan Standards; Manages scheduling changes of current families
  • Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments
  • Assists Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies
  • Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards
  • Supports standards and procedures to ensure student safety and well-being
  • May assist teachers with preparation for instruction; Gathers and prepares materials as appropriate



KNOWLEDGE REQUIRED

Associates or four year degree preferred

  • A minimum of three years of customer service experience; Retail sales experience preferred
  • Experience using full suite of Microsoft Office applications and other standard business applications
  • Knowledge of general office equipment such as copiers, printers, and office phones

SKILLS AND ABILITIES REQURED

  • Strong customer service, interpersonal and communication skills
  • Strong word processing, data entry, and other administrative skills
  • Proven ability to effectively use consultative sales skills when serving customers
  • Proven ability to communicate effectively in writing; Ability to proofread and edit copy
  • Strong organizational skills; Proven ability to manage multiple tasks and be flexible
  • Ability to occasionally lift and/or move up to ten pounds


The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.


To inquire about this position or to apply please call Cary Swensen, Sylvan Learning Salinas Owner/Director at 831-449-7551.



 

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