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Central Coast Cooling Dispatcher

Central Coast Cooling Dispatcher

Job Description

Summary /Objective

The Dispatcher’s key responsibility is to ensure effective communication and serve as the liaison between drivers and customers while remaining agile and ready to handle sudden changes or delivery issues.


Essential Function

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Maintain professional contact with drivers throughout the day.

2. Collaborate with management to modify orders or the needs of the customers.

3. Always answer incoming phone calls in a professional manner.

4. Cultivate strong relationships with drivers and customers to reduce stress that comes with last minute order changes.

5. Inserts incoming product into customer’s inventory.

6. “Check-in” point for truck drivers.

7. Make necessary adjustments to customer orders when written notice is received.

8. Highlight special requests to ensure loaders are in tune with all special requests.

9. Input shipping orders.

10. Check out orders accurately.

11. Report misloads to Supervisors.

12. Load express trucks in the event of business need.

13. Communicates with Supervisor on special comments on orders, order adjustments, product inventory counts.

14. Basic computer data entry.

15. Follow Safety procedures.

16. Other duties as assigned.


Competencies

1. Communication Proficiency.

2. Ethical Conduct.

3. Data Entry.

4. Telephone Skills.

5. Documentation.

6. Multi-tasking.

7. Personal Effectiveness/Credibility

8. Read and speak English.


Supervisory Responsibility

No


Work Environment

This job operates in a cooler and manufacturing setting. This role routinely uses manufacturing equipment such as scanners, computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This is largely an active role. 90% of the workday is in the dispatch office. This would require the ability to continuously stand, sit, stoop, bend, push, pull, lift, and rotate. Continuous vision, hearing and talking will be necessary.

Position Type/Expected Hours of Work

This can be a full/part time position. Monday through Saturday, varied hours, some Sundays. Evening and weekend work may be required as job duties demand.


Travel

This position does not require travel.


Required Education and Experience

1. High school diploma

2. Up to 3 years of hands-on dispatch experience in agriculture industry, preferably in a cooler setting.

Additional Eligibility Qualifications

Self-starter and problem solver with experience in agriculture produce pre-cooling or cold storage. You must be able to walk in and go to work.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

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